Our Refund & Cancellation Policy is explained below:
Two components in every Website Design & Development project are Design and Development. The original & mock-up web page designs are set out in Website Design. Website Development involves using specific platforms to code the functionality needed by the website for custom code.
As promised, we will use our best resources to provide quality services to our customers.
If she/he is not happy with the initial mock-up design/sample, a client is entitled to receive half (50 percent) refund of the upfront payment made.
If we Progmattic AI were unable to start the project on time, a customer could apply for a full (100 percent) refund.
If a customer wishes to cancel the contract within 24 hours of making the payment, a customer may request a full (100 percent) refund.
It will take a period of 7 working days to process all refunds and the balance will be refunded to the bank account by either Account Credits or Direct Deposit.
If charged by credit card, refunds will be made to the original credit card issued at the time of transaction and, in the case of Payment Gateway, refunds will be made to the same bank account.
Taxes cannot be refunded by us since they are charged directly at the end of each month. However, it may be possible to recover those directly from the government.
If the customer wishes to request cancelation and refund, he/she can send an e-mail to firstname.lastname@example.org or send a letter to our official address. Our finance and management team will act quickly, taking note of the request and evaluating every element of the issue. Subsequently, we will notify the client about the further process.
If the issue/problem is found to be with us, our account team will be back with you in less than seven working days.